Services

Operations

The Operations Department of AEN is the link between the company's departments, the vessels under management, the charterers and all third parties involved with the ships, i.e. ship agents, ship-chandlers, bunkering suppliers, shippers, receivers, stevedores etc.

Our Operations team, at AEN's headquarters in Piraeus, is highly experienced in the efficient and safe handling of all types of tonnage of bulk carriers and is in constant communication with ships' commands, charterers, brokers, port agents and bunker suppliers. The operations team is acutely aware of the commercial considerations in a competitive environment and is geared to deal with any situation promptly and efficiently.

The Operations Department is primarily responsible for Operation /Management Services provided in the context of:

  • Post fixture activities
  • Voyage planning
  • Follow up of Ships performance as per C/P agreements
  • Loading/unloading and related logistical arrangements
  • Communications with vessels
  • Voyage reporting
  • Bunkering
  • Monitoring Master General Accounts and crew payrolls
  • Supervise the Disbursement Accounts
  • Freight/Hire/Demurrage collection from Charterers
  • Ensuring regulatory compliance of voyage operations
  • Actively engaging with the Emergency Response Team, as needed
  • Obtaining direct feedback from charterers, so as to improve the quality of service
  • Follow up on all Class and Flag state matters

Our operations officers go well beyond managing standard operating procedures. Our Operations Department is structured so as to:

  • Provide continual process-improvement recommendations to the company's HSQE Department
  • Work closely with the Technical Department and the General Manager, with a view to providing comprehensive services to charterers, while maximising profitability
  • Resolve disputes and incidents effectively
  • Work in cooperation with a select team of S&P Brokers, who monitor the developments within the market. They secure exclusive first-hand information on the market value of vessels and their availability, all of which are based on our capabilities and our long history of Bulk Carriers. S&P concludes a substantial number of second-hand and resale contracts of Bulk Carriers.

Our unique cooperative culture enables seamless service delivery, while positioning our fleet for sustainably profitable operations throughout its lifecycle.